An AI assistant that answers, qualifies and hands over to you.
HelloDesk brings WhatsApp, Instagram, Messenger, your website chat and your emails together in a single inbox. Its AI assistant answers your customers 24/7, in their language, qualifies every prospect and passes on to your team whatever deserves their attention.
All your channels on a single screen
HelloDesk centralises messages from WhatsApp, Instagram, Messenger, your website chat and your emails in a single inbox. You can see who wrote, on which channel and who has already replied, without juggling several phones and apps.
- Messaging apps: WhatsApp, Instagram and Messenger
- Website chat: visitors to your site write to you directly
- Emails: Gmail, Outlook or any IMAP-compatible inbox
- Full history of every conversation, on mobile and desktop
Accurate answers, 24/7 and in the customer's language
The HelloDesk assistant answers routine questions using your knowledge base: offers, prices, opening hours, terms and house rules. It writes in the tone you give it and replies to each customer in the language they used to contact you.
- Knowledge base that syncs from Google Drive to stay up to date
- Customisation of the assistant's tone and instructions
- Multilingual: it replies in the customer's language
- Email agents that handle your incoming emails with the same information
Answer, qualify, hand over
HelloDesk does more than answer. As the conversation unfolds, the assistant gathers the need, the date, the budget or the volume, then passes high-potential or sensitive requests on to you with the full context. You no longer step in on everything, only where you make the difference.
Instant reply
The prospect gets an answer within seconds, on the channel they chose, before looking elsewhere.
Natural qualification
The right questions at the right moment, with no form: you know who is ready to buy.
Automatic escalation
Requests that deserve it go up to your team, with the conversation history.
From Smart Customer ServiceThe assistant works, your team stays in control
Every team member has their own account, with a permission level suited to their role. Anyone can take over a conversation in one tap, reply themselves, then hand it back to the assistant.
- Team accounts with permission levels
- Take over from the AI at any time, on every plan
- Mobile and desktop access via the web app
- Integration with your booking tool (from Smart Customer Service)
Understand what your customers ask for
HelloDesk statistics show conversation volume, assistant activity and the most frequent requests. Depending on your plan, you can go further with business intelligence and a complete view of each customer.
Statistics
Conversation volume, assistant activity, most frequently asked questions.
All plansBusiness intelligence
Deeper analysis to spot trends in your requests.
From Smart Customer Service360° customer view
All of a customer's conversations in one place, across every channel.
Smart Marketing PlatformBeyond customer service: reviews, monitoring and email
The Smart Marketing Platform plan extends HelloDesk to your reputation and your prospecting, for high-volume businesses.
Customer reviews
Review analysis and assisted replies, so no feedback goes unanswered.
Competitive monitoring
Track your competitors and analyse trends in your market.
Email campaigns
Smart campaigns built on what you know about your customers.
Hosted in Europe, with more to come
HelloDesk data is hosted in the European Union. On the product side, here is what's coming soon.
Which features in which plan?
| Smart Messaging€49 / month | Smart Customer Service€99 / month | Smart Marketing Platform€389 / month | |
|---|---|---|---|
| Unified inbox and AI assistant | |||
| Messages handled by the AI | 500 | 2,000 | 10,000 |
| Take over at any time | |||
| History and statistics | |||
| Automatic escalation to a human | |||
| Booking tool integration | |||
| Business intelligence | |||
| 360° customer view | |||
| Customer reviews, monitoring, email campaigns |
Full details, including onboarding and support, are on the HelloDesk pricing page.
Your questions about the features
What are HelloDesk's features?
HelloDesk brings WhatsApp, Instagram, Messenger, your website chat and your emails together in a single inbox. An AI assistant answers there 24/7 using your knowledge base, qualifies prospects and passes the requests that matter on to your team. On top of that come team accounts, statistics and, depending on the plan, review management and email campaigns.
Which channels does HelloDesk answer on?
WhatsApp, Instagram, Messenger, your website chat and your emails, whether your inbox is on Gmail, Outlook or any other IMAP-compatible service. Phone and SMS agents are coming soon.
Does the HelloDesk assistant reply in several languages?
Yes. The assistant replies to each customer in the language they write in, with no special setup. This is useful for businesses that welcome tourists, an international clientele or prospects from several countries.
Where is HelloDesk data hosted?
HelloDesk data is hosted in the European Union. Your conversations, your knowledge base and your customers' information therefore stay within a European framework.
Can I take over a conversation handled by the AI?
Yes, at any time and on every plan. You take control of a conversation in one tap, reply yourself, then hand it back to the assistant. With the Smart Customer Service plan, the assistant also automatically passes sensitive or high-potential requests on to you.
Which features are included in each HelloDesk plan?
Smart Messaging (€49 per month) covers the channels, the customised assistant, history and statistics. Smart Customer Service (€99) adds automatic escalation, booking tool integration and business intelligence. Smart Marketing Platform (€389) adds the 360° customer view, customer reviews, competitive monitoring and email campaigns.
See HelloDesk answer your customers
Tell us about your business and your channels: we'll show you the assistant in action on your real customer questions.